Frequently Asked Questions

FAQ

What’s the difference between Flewber Luxe and the Flewber app? 

Flewber Luxe is a second to none, white glove service where our aviation specialists act as your personal trip concierges covering every detail of your trip is exactly as you require it to be, from ground transport to specialized catering.  The Flewber app matches you with the same Flewber Luxe aircraft, but removes the white glove service, thus reducing the cost to you, the customer. 

Why don’t I see some airports on the Flewber App? 

There are many reasons why you may not see an airport on our app.  It may not be suitable for your trip/aircraft, or it may not be a foreign port of entry, which is needed to clear customs. Some airports have also been purposefully left off of our service area as we deem them as too cost prohibitive for our customers.  If you don’t see an airport for a location that you need to get to, please give us a call at  (833)-359-5893  and a member of our team will be happy to find a flight for whichever destination you wish to visit. 

What is Book or Bid? 

Book or Bid is a new feature in the Flewber app, where we do our best to save you some money.  Simply enter your flight details on the Flewber app and place a bid for the price you would like to pay for the flight, up to 40% off our already low fares.  With a tap of the bid button, your preferred price is sent to the Flewber operator marketplace.  The app will then notify you of acceptance of your bid price, or of a counteroffer.  Once notified, you’ll have 15 minutes to accept the offer. 

Why can’t I book some flights overseas? 

The Flewber app currently services flights from, to and between cities in the United States, Canada, Mexico, and the Caribbean. Flewber is always expanding our service area and as we add new airports, you will be notified by email.  

How safe is the flight?
Our flights are just as safe as standard commercial flights. Our planes and pilots go through the same rigorous testing and training that is required by the FAA for all airlines.

Can I bring a pet?
Yes, in most cases. Please email info@flewber.com or give us a call at  (833)-359-5893to find out about a specific aircraft or booking, or to let us know if you have any special needs for your furry companions.

Is there food and beverage on the flight?
We provide light snacks and non-alcoholic beverages on Xpress flights. Our Luxe flights come with a wide range of catering options and all types of beverages.

Is there in-flight entertainment?
We suggest using personal entertainment devices (iPads, Laptops) while on our flights.

What happens when I land?
When you land you can relax in our lounge and business center at the airport. From here you can arrange your ground transportation.

How do I get my receipt?
All receipts are available through our mobile app and also through email.

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